Delivery and shipping policy

Delivery and Shipping Policy – Devinita B.V.

Shipping area
Shipping costs
Collection
Delivery time
Delivery services
Responsibility in case of delay / force majeure
Home delivery & age verification
Not home on delivery?
Breakage or damage on delivery
Returning Wine
Complaints or comments about delivery
Checking the order upon delivery
Delayed delivery

1. Shipping area

We currently deliver within the Netherlands. Delivery to other countries is possible upon request. Please contact us at info@devinita.com.

2. Shipping Costs

Within the Netherlands:

Orders over €400 excluding VAT : free delivery
Orders under €400 excluding VAT : €15 delivery fee

3. Collection

Free pickup is possible by appointment at our address in Amsterdam or Amstelveen.

4. Delivery time

We deliver everything ourselves from Devinita. Orders are delivered on the following days:

Amsterdam region: delivery days Tuesday and Friday
Region outside Amsterdam: delivery day Wednesday

Orders must be in by 8am on the delivery day to be delivered on that day.

In exceptional cases, we use PostNL for deliveries, for example, when logistically it is not otherwise possible.

5. Delivery services

Deliveries are made by our own team at Devinita. This means that we personally deliver orders, with a focus on reliable and efficient service. If requested, we will contact you in advance to coordinate the exact delivery time, especially for larger orders. We always do our best to accommodate any delivery needs, even outside regular business hours. In case of an emergency, you can always call us; we always look for a solution.

6. Responsibility in case of delay / force majeure

While we make every effort to deliver on time, we cannot guarantee exact delivery times. Delays beyond our control, such as unexpected traffic conditions or other unforeseen events, may occur. We are not liable for delays caused by such situations, but will do everything in our power to minimize any inconvenience.

7. Home delivery & age verification

Since we deliver B2B to catering establishments, there is no need for age verification. This is only relevant for B2C deliveries.

8. Not home on delivery?

If no one is present at the address and we do not have access, we first try to contact the business in question. If we do not receive a response, we try to deliver the order to a neighbor or schedule a second delivery attempt at a later time.

9. Breakage or damage on delivery

Although we pack our products carefully, on rare occasions something may go wrong during transport. Damage or breakage should be reported to our office within 48 hours of receipt. We always provide an appropriate solution, such as replacement or refund.

10. Returning Wine

If you wish to return wine for any reason, we kindly request that you do not do so via acourier service to avoid unnecessary transportation costs. Returns should always be arranged in consultation with us and may only be carried out by our own logistics.

11. Complaints or comments about delivery

We always welcome complaints or comments about delivery. Please do not hesitate to contact us if something is not to your satisfaction.

12. Checking the order upon delivery

We kindly ask you to check your order upon delivery. Always check the number of packages before signing for receipt. Any shortages or damage to the goods are best reported to us as soon as possible. We always supply a packing slip with the order listing the products delivered, so you can easily check that everything is complete. Always note any damage or shortages on the delivery receipt.

13. Delayed delivery

If delivery has not taken place by 5 p.m. on one of our delivery days, please contact us as soon as possible so we can assist you further.